Customer Feedback Solution

In the new era of customer engagement, customers are won and lost in real time, and they all have different Moments of Truth. Queberry Customer Feedback Software Solution Offering your customers the choice of how and when to share their feedback response gives businesses more opportunities to reach your customers.

FeedInn is a multi-channel customer feedback solution which allows customer to give immediate simple feedback or a multi-layer feedback on how they experience the service and whole customer journey

Features

Multiple Channel

Great customer service will get customers talking about your company, and multi-channel solutions will allow customers to provide feedback through multi-channels and increase customer satisfaction.

SMS survey

SMS Survey enables you to create customized personalization SMS with your customers and measure customer satisfaction, e-commerce, delivery, and patient feedback information.

Integration Ready

The feedback management system enables interface with external devices and integrates seamlessly with other technologies. It provides a 360-degree understanding of your customer.

Multiple Questioner Format

Multiple questionnaires are the most commonly used customer feedback tools for gathering information and generating customer responses using a predetermined list of choices.

On the service counter

Customer feedback tools transform service counter feedback solutions, increase customer loyalty and satisfaction, and deliver customer feedback surveys via SMS, email, or mobile tickets.

White Labelled and Customised

White label and customized features offer a fully customizable system to add your company logo, brand colour palette, change font and icons to ensure you’re always on brand.

Benefits

Understand Your Customer

Customer loyalty

Immediate decision based on Feedback

Know customer perception

Staff performance monitoring

Digital Signage

Digital signage is a major communication channel for your waiting customers. It keeps them informed with displays, media players and voice solutions.

Counter Display

Counter Display is an add-on component beneficial for managing customer flow with improved signage showing ticket number and counter number along with digital media.

Frequently Asked Questions

What is customer feedback software?

A customer feedback solution is software that allows business owners to collect, manage and analyze customer feedback on one platform. This may include surveys, reviews and other customer feedback.

Why are customer feedback tools important?

Customer feedback tools are essential because they allow business owners to understand what their customers think about their products or services, identify areas for progress, and make informed findings about improving their brand offerings.

How much does a customer feedback system cost?

The cost of a customer feedback solution can vary depending on your requirements, the plan you choose and the features it offers.

Can I integrate a customer feedback solution with my CRM?

Yes, Queberry Customer Feedback Management System allows you to maintain your customer feedback data with your appointment scheduling and queue management solution to make more informed decisions.