Virtual Queue Management System

Touchless Queuing

Due to the COVID-19 pandemic, businesses has to adapt the precautions as per new Covid norms and thus social distancing is a new normal along with hand hygiene. Virtual Queue Management System offer Customers to sit in a socially distanced waiting area and be notified on the mobile app or SMS/WhatsApp on the progress of the queue and their status

TouchlessQ is a virtual queuing solutions as technological initiatives taken by Queberry for a safer queuing considering Covid-19.

Features

Online Booking

Our virtual queuing system allows customers to schedule their bookings online, helps to plan and eliminate unscheduled consumers, and offers a better customer experience.

Customer Feedback

After customers visit, an invitation is sent for an online survey to inform you about customers’ opinions to improve your services and increase efficiency.

Maintain social distancing

Virtual queue management systems manage queues and reduce the number of waiting customers, and customers can be in line before arrival and get notified about queuing updates.

Messaging Service

Virtual queuing solutions notify customers of booking confirmations, deliver contactless tickets and appointment reminders via messaging and improve customer flow.

Non-touch queuing solution

By QR Code

By WhatsApp and Social Media

By SMS

By Apps and Web Appointment

Mobile Solution & Appointment

Mobility has changed the way customer experience works and thus Mobile App is a trendy modular channel which allows customers to choose the services on the go in a convenient way.

Digital Signage

Digital signage is a major communication channel for your waiting customers. It keeps them informed with displays, media players and voice solutions.

Frequently Asked Questions

What is a Virtual Queue Management System?

A virtual queuing system is a software tool that allows companies to manage customer wait times and reduce the number of customers waiting in queues. It uses a virtual queue system where customers can join a virtual line using their mobile queuing app or through an online platform.

How does a virtual queuing system work?

A virtual queuing system allows customers to join a virtual line through a mobile queuing app or online queuing system. Customers who join the virtual line can get an estimated wait time and track their position in the queue. The system allows companies to manage virtual queues by modifying wait time estimates and prioritizing customers with specific needs.

What are the benefits of virtual queuing systems?

Some of the benefits of using a virtual queue management system include reducing customer wait times, improving customer flow, and enhancing customer satisfaction and overall customer experience. Companies can also manage their queues more efficiently and reduce staffing costs.

What are the essential features of a virtual queuing system?

Features of a digital queuing system can include online and offline ticketing, online appointment scheduling, digital signage solutions, customer notification, analytics and reporting.